RealReach Master Terms & Conditions

1. Agreement and Applicability

These Master Terms & Conditions govern services provided by RealReach Marketing LLC, doing business as RealReach (“RealReach,” “we,” “us,” or “our”).

These terms apply together with any accepted proposal, order form, checkout page, statement of work, invoice, subscription, or service-specific agreement between RealReach and the customer (“Customer”).

If a service-specific agreement expressly conflicts with these Master Terms, the service-specific agreement controls only for that specific conflict.

By signing an agreement, submitting payment, checking an acceptance box, purchasing a service, or otherwise authorizing RealReach to begin work, the Customer agrees to these terms.

2. Services and Scope

RealReach may provide services including:

• Business Brain™ research, interviews, documentation, organization, maintenance, and development
• AI agents and AI employee systems
• Voice, chat, email, lead-nurturing, and customer-support systems
• Marketing strategy and consulting
• Website design, development, hosting, maintenance, and content
• Google Business Profile optimization
• Search engine optimization
• Advertising management
• Social media and content services
• Video, creative, automation, CRM, and related digital services

The specific deliverables, prices, schedule, and service period will be described in the applicable proposal, order form, checkout page, or statement of work.

Work outside the agreed scope requires written approval and may be billed separately.

3. Customer Responsibilities

The Customer agrees to provide accurate and timely:

• Information
• Access credentials
• Documents
• Interviews
• Content
• Approvals
• Feedback
• Legal and compliance guidance specific to the Customer's industry

The Customer is responsible for reviewing and approving all final materials, Business Brain™ information, advertising claims, communications, AI responses, workflows, and customer-facing content before or during live use.

Delays caused by missing information, access, approvals, or feedback may extend project deadlines and do not excuse payment obligations.

4. Business Brain™ and AI Services

RealReach may collect, organize, and structure information supplied through interviews, documents, websites, recordings, communications, and other approved sources.

The Customer represents that it has the authority and permission to provide this information.

AI-generated responses and outputs may occasionally be incomplete, inaccurate, or inappropriate. The Customer understands that AI systems require ongoing review, testing, supervision, and updating.

RealReach does not guarantee that an AI system will:

• Always provide a correct response
• Operate without interruption
• Replace human judgment
• Produce a specific business result
• Comply automatically with every law or industry rule

Human review is required before Business Brain™ information is approved for use by a live AI system.

5. Healthcare and Regulated Industries

RealReach does not provide medical, clinical, legal, tax, regulatory, or compliance advice.

Customers operating in healthcare, legal, financial, insurance, employment, or other regulated industries are solely responsible for determining and maintaining compliance with all applicable requirements.

The Customer must not provide protected health information, sensitive personal data, or regulated information unless the parties have expressly approved the process in writing and any required agreements and safeguards are in place.

The Customer is responsible for patient consent, call-recording consent, advertising compliance, messaging consent, privacy notices, and all other industry-specific obligations.

6. Fees and Payment

6.1 Payment Terms

Pricing and payment schedules are stated in the applicable proposal, order form, checkout page, subscription, or invoice.

Unless otherwise stated:

• One-time services are due at purchase or before work begins.
• Recurring services are billed automatically in advance.
• Advertising spend, usage charges, software subscriptions, taxes, and third-party expenses are separate unless expressly included.

6.2 Stored Payment Authorization

The Customer authorizes RealReach to charge the payment method supplied for all agreed one-time fees, recurring fees, approved expenses, and usage charges.

The Customer must maintain a valid payment method while services remain active.

6.3 Late Payments

Any undisputed payment not received when due may incur a late charge equal to the lesser of:

• 1.5% per month, or
• The maximum amount permitted by applicable law.

The Customer is responsible for reasonable collection costs, court costs, and attorneys' fees incurred in collecting overdue balances, to the extent permitted by law.

6.4 Suspension for Nonpayment

RealReach may suspend or restrict services when an invoice becomes overdue.

Suspended services may include:

• Websites and hosting
• AI agents
• Phone or messaging systems
• Automations and workflows
• Advertising and marketing activity
• Reporting
• Support
• Account or platform access
• Delivery of unfinished work

Suspension does not eliminate amounts already owed.

Recurring fees may continue while subscriptions, hosting, phone numbers, software resources, or other capacity remain reserved for the Customer.

6.5 Chargebacks and Payment Disputes

The Customer agrees to contact RealReach and make a good-faith effort to resolve billing concerns before initiating a chargeback.

A chargeback does not cancel the underlying payment obligation or this Agreement.

RealReach may immediately suspend services after receiving a chargeback or payment reversal.

7. Terms, Renewal, and Cancellation

The service term is stated in the applicable proposal, order form, or checkout page.

Unless a different term is stated, recurring services renew monthly until canceled in writing.

The Customer must provide at least 30 days' written notice to cancel recurring services unless the applicable agreement states otherwise.

Cancellation does not relieve the Customer of responsibility for:

• Fees already earned
• Work already performed
• Approved expenses
• Noncancelable third-party commitments
• Charges incurred during the notice period

RealReach may terminate or suspend services immediately for:

• Nonpayment
• Fraud
• Abuse
• Illegal activity
• Material breach
• Security risk
• Instructions that may violate law, policy, or third-party rights

8. Ownership and Intellectual Property

8.1 Customer Materials

The Customer retains ownership of materials it owned before providing them to RealReach.

The Customer grants RealReach permission to use those materials as necessary to perform the services.

The Customer represents that it owns or has permission to use all supplied text, images, videos, logos, recordings, data, documents, and other materials.

8.2 Final Custom Deliverables

Ownership of final custom deliverables transfers only after RealReach receives full payment for those deliverables.

Unpaid drafts, designs, content, websites, documents, Business Brain™ materials, and other work remain the property of RealReach.

8.3 RealReach Systems and Methods

RealReach retains ownership of its preexisting and reusable:

• Prompts
• Interview methods
• Frameworks
• Templates
• Workflows
• Automations
• Software configurations
• Processes
• Methodology
• Training materials
• Business Brain™ structures
• Internal tools
• Know-how

Unless expressly stated otherwise, the Customer receives a limited, nonexclusive, nontransferable license to use those elements only as part of the purchased service.

The Customer may not resell, duplicate, reverse engineer, publish, distribute, or provide RealReach proprietary systems to a third party without written permission.

9. Access and Authorization

The Customer authorizes RealReach to access and modify approved:

• Websites
• Hosting accounts
• Domains
• CRM systems
• Business profiles
• Advertising accounts
• Social media accounts
• Email and messaging systems
• Analytics
• Automation platforms
• Other systems necessary to provide the services

RealReach will use commercially reasonable care when accessing Customer systems.

The Customer remains responsible for maintaining its own backups, administrative ownership, account security, and appropriate permissions.

10. Revisions and Additional Work

Unless otherwise stated, quoted project work includes one reasonable revision round.

Additional revisions or work outside the approved scope may be billed at $125 per hour unless a different rate is stated in writing.

Corrections of RealReach typographical or mechanical errors will not be billed as additional revisions.

The Customer must provide RealReach a reasonable opportunity to correct an alleged error before hiring another party or seeking a refund or credit.

11. Third-Party Platforms

RealReach may use or connect services operated by third parties.

RealReach is not responsible for:

• Platform outages
• Account suspensions
• Policy changes
• Algorithm changes
• Advertising rejections
• Search-ranking changes
• Lost access caused by the Customer
• Third-party security incidents
• Vendor price changes
• Feature changes
• Service discontinuation

RealReach may recommend a substitute solution when a third-party service changes or becomes unavailable. Additional work or costs may require Customer approval.

12. No Guarantee of Results

RealReach does not guarantee:

• Revenue
• Leads
• Sales
• Rankings
• Traffic
• Conversion rates
• Advertising approval
• Customer acquisition
• AI accuracy
• Platform availability
• Any specific business result

Business outcomes depend on many factors outside RealReach's control, including the Customer's offer, pricing, reputation, staff, response time, competition, market conditions, regulatory environment, and follow-up.

13. Confidentiality

Each party agrees to use reasonable care to protect the other party's nonpublic confidential information.

Confidential information may be used only to perform or receive the services unless disclosure is:

• Authorized in writing
• Required by law
• Necessary to professional advisers who are subject to confidentiality obligations

Confidential information does not include information that is publicly available through no breach of this Agreement or independently developed without using the other party's confidential information.

14. Data, Records, and Backups

The Customer is responsible for retaining independent copies of important business information and deliverables.

RealReach may maintain operational backups but does not guarantee permanent archival storage unless a backup or retention service is expressly purchased.

Following termination, RealReach may delete Customer data, recordings, transcripts, files, websites, AI configurations, or account information after a reasonable transition period, subject to legal and contractual obligations.

Any requested migration, export, restoration, or transfer work may be billed separately.

15. Subcontractors

RealReach may use qualified employees, independent contractors, specialists, or subcontractors to perform portions of the services.

RealReach remains responsible for managing the work within the agreed scope.

16. Indemnification

The Customer agrees to defend, indemnify, and hold harmless RealReach and its owners, employees, contractors, and agents from claims, losses, damages, liabilities, penalties, and reasonable legal expenses arising from:

• Customer-supplied materials
• Customer instructions
• Customer products or services
• False, misleading, or unlawful claims
• Regulatory violations
• Privacy or consent violations
• Infringement of third-party rights
• Misuse of an AI system or deliverable
• The Customer's breach of this Agreement

17. Limitation of Liability

To the maximum extent permitted by law, RealReach will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost revenue, lost data, lost opportunities, or business interruption.

RealReach's total liability arising from any claim will not exceed the amount the Customer paid to RealReach for the specific service giving rise to the claim during the six months immediately preceding the event.

This limitation does not apply where prohibited by law.

18. Force Majeure

Neither party will be liable for delay or failure caused by circumstances beyond reasonable control, including natural disasters, severe weather, war, terrorism, civil unrest, labor disruption, government action, internet failure, utility outage, cyberattack, epidemic, pandemic, or third-party platform failure.

19. Governing Law and Venue

This Agreement is governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Exclusive venue for any court proceeding will be in the state or federal courts serving Pasco County, Florida, and each party consents to their jurisdiction.

Before filing a lawsuit, the parties agree to make a good-faith effort to resolve the dispute through direct discussion.

20. Electronic Communications and Acceptance

The parties agree that electronic records, electronic signatures, checkbox acceptance, online purchases, email approvals, and electronically accepted proposals may be used to form and administer this Agreement.

Notices may be delivered by email to the addresses used by the parties in connection with the services.

21. Changes to These Terms

RealReach may update these Master Terms from time to time.

Updated terms will apply prospectively after being posted or otherwise communicated to the Customer.

Material changes affecting an active fixed-term agreement will not override expressly agreed terms during that fixed term unless accepted by both parties.

22. Entire Agreement and Severability

These Master Terms, together with the applicable proposal, order form, checkout page, statement of work, invoice, and any signed addendum, constitute the entire agreement concerning the purchased services.

If any provision is found unenforceable, the remaining provisions remain in effect.

Failure to enforce a provision does not waive the right to enforce it later.

23. Contact

Questions about these Terms may be sent to: